Returns & Exchange

Something not quite right? Exchanges and returns* are on us.
Scent o Clock is committed to providing a positive online shopping experience. At Scent o Clock, your satisfaction is our priority. We've extended our return policy to give you more time to experience our scents:

Extended Return Period: You can now return* or exchange products between the 7th and 14th day after receiving them.
Product Condition: Ensure the product is in its original packaging.
Documentation: Include the invoice and all original documents with your return.
Exceptions: We accept returns for product unavailability or manufacturing defects.
Order Cancellations: We may cancel orders due to product unavailability or other valid reasons and will notify you via email.
Return Shipping: If you receive the wrong product, we'll handle the return shipping.
Our customer service team will be more than willing to assist you through the returns process.
For help and information regarding customer returns please contact us at
*Returns are not applicable on testers and bundles(only applicable on breakage).