Returns & Exchange

Something not quite right?

Exchanges and returns* are on us. Please read our guidelines below:

Easy Returns: We accept any product you’re not fully satisfied with.

Return Window: Requests must be made within 15 days of receiving your order.

Usage Condition: Products must have at least 90% of the fragrance remaining.

Fast Processing: Returns and exchanges are processed within 3–5 working days after we receive your item.

Delivery Costs: Delivery charges are not refundable.

Exchange Shipping: Customers cover the delivery cost for exchange orders.

Non-Refundable Items: Tester Packs and Bundle Offers are not eligible for return or refund.

Wrong or Damaged Products: If your order arrives damaged or incorrect, we’ll cover all shipping charges.

Original Packaging: Returned products must be in original packaging. If packaging is damaged or the product is not intact, extra charges may apply.

Exchange Confirmation: Exchanges are initiated once we receive and inspect the returned product.

Note: We highly recommend recording an unboxing video to ensure smooth processing in case of any return or exchange.

Still have questions? We’re here to help!
Message us or email: sales@scentoclock.com
WhatsApp: 03211119450
Our customer support is available Monday-Friday 10:00am - 06:00pm